FAQ

What areas do you serve?

We serve the Metro Vancouver area with no travel fees – Downtown Vancouver, North and West Vancouver, Burnaby, Richmond, New Westminster, Port Moody, Coquitlam, Port Coquitlam, Surrey, Langley, Delta and White Rock. For other areas, please contact us.

What if the weather is bad on the day of my shoot?

We proceed with the shoot as scheduled, regardless of the weather. The listed prices include fixing photos for cloudy skies and such. If the sky is overcast I will photoshop it blue.

How long does a typical photo shoot last?

The photo shoot can take anywhere from 30 minutes to 2 hours depending on the specific package and services ordered. Larger homes will also take longer.

What needs to be done to prepare the home for a photography session?

In short, the property needs to be prepared as if for an open house showing.

For best results, please refer to the following list as a guide when preparing your listing for photos:

Exterior – 
Please remove all vehicles from the driveway, remove trash cans, roll up water hoses, sweep patios and porches, manicure the lawn, pick up toys.

Interior – 
Clutter needs to be removed to take away excess distraction from the space. Put away toys and all personal belongings, remove unnecessary items from counter tops and ledges, put boxes and other unnecessary items in garage. Vacuum and mop all floors, make beds, clean windows if exterior views are an important consideration for the particular listing. All light bulbs need to be in working order.

In bathrooms – 
Remove all unnecessary items from countertops, remove shampoos and soaps from view, remove toothbrushes, blow dryers, etc. 
Put toilet seats down and clean mirrors.
Decorative items are ok to leave

In kitchen – 
Put away dishes, sponges, soaps, food, hand towels, high chairs, 
clean off refrigerator (top and face), put away unnecessary small appliances, etc.

The above list is recommended for best results. However, if it cannot all be done, we can still photograph the listing at your request.

We will open all blinds and turn on all necessary lights when we arrive.

We will also make small adjustments to the staging of the space if necessary to maximize the potential of the room (i.e. removing tv remotes, removing a trash can, etc.)

How much notice is required?

We appreciate 48 hours advance notice. We pride ourselves on quick and efficient service. In special circumstances, we’ve been able to book same-day appointments. However, we ideally recommend at least 24 hours advance notice to ensure you receive the appointment time that works the best for your vendor and that they have time to prepare their home for the shoot.

Do you issue a receipt?

After your payment is processed, ask us for a receipt and we will send it to you via email.

How much notice do you need for cancel or reschedule a photo shoot?

We require at least 24 hours advance notice for cancellation or rescheduling.

Otherwise $50 is applied as cancelation / rescheduling fee.

In case no one is present at the property for the photographers visit, your total payment will not be refunded.

Can I get the photos the same day as the shoot?

Yes, you can. For an additional $50 fee you will get the photos the same day as the shoot.

What form of payment do you accept?

We accept Visa, Master Card, PayPal and cash.

What are your terms of payment?

All our services are prepaid.